What browser do I need to use eBoard?
eBoard works best with the newest versions of Internet Explorer.
Netscape 6.0 is not fully compatible with eBoard. Users with older
browsers (I.E. 3.0) may experience troubles. You can upgrade your
browser for free at http://www.browsers.com. Webtv and AOL users with older versions of
AOL may also experience difficulties.
No matter what I do, I get an error message when using
eBoard
First, make sure you have cookies enabled on your computer. If the error
messages continue, you may need to clear the cache on your browser.
To Enable Cookies Using Internet Explorer:
- 1) On the Tools menu in Internet Explorer,
click Internet Options.
- 2) Click the Security tab.
- 3) Click Custom Level. Scroll down and make
sure "cookie" options are enabled.
- 4) Click OK.
Enable Cookies Using Netscape:
- 1) Select Preferences from the Edit menu.
- 2) Click Advanced.
- 3) Click and select the box labeled Accept All
Cookies.
- 4) Click OK.
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To clear the cache on Internet Explorer on a PC:
1) Click the "Tools" menu bar
2) Choose "Internet Options"
3) On the "General" tab, click "Clear History"
4) When it asks "Delete all items in your History folder?", click "OK"
5) Click "OK"
To clear the cache on Internet Explorer on a Mac:
1) From the Edit menu of the IE toolbar, click Preferences
2) Click Web browser.
3) Click the Advanced button,
4) In the Cache section, click Empty now.
To clear the cache on Netscape:
Netscape 4.x
1) Click "Edit" on the menu bar.
2) Select "Preferences."
3) Click on the plus sign in front of the section labeled "Advanced."
4) Click on the text for Advanced on the left side
5) Click on the text for Cache on the left side.
6) Press the "Clear Memory Cache" and "Clear Disk Cache" buttons in the
display window.
7) Press the "OK" button at the bottom of the Preferences menu and try
again to access the site.
It
takes a long time to download attachments:
Time to download attachments depends on your Internet connection and the
size of your attachments. A large file on a slow connection may take
10-15 minutes.
I can't open an Attachment:
Make sure that the file ends with a 3 letter file extension such as
.doc, .xls, .jpg. (this is a common issue with Apple computers, which do
not save files with three letter extensions)).
Also, In order to open an attachment you must have the proper software.
For example, in order to open a Powerpoint presentation, you must have
the Powerpoint software installed on your computer. Please
download the viewer on the main page if you are having trouble.
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